University of Pittsburgh
Pittsburgh, PA, USA
Facilities Request Specialist and Dispatcher Facilities Management AVC - Pennsylvania-Pittsburgh - (25006238) Job Summary Serves as a contact for internal and external customers; ensures efficient and accurate responses and resolutions to routine issues and needs. Performs general administrative work and maintains documentation of customer interactions. Essential Functions Serves as contact for internal and external customers, including guests, clients, faculty, staff, students, vendors, and others as appropriate. • Responds appropriately to and ensures resolution of routine customer questions, needs, and issues. • Researches answers to customer inquiries and refers customers to supervisors and/or other departments as needed. • Maintains accurate record of customer interactions and transactions; details all comments and complaints. • Files documents, provides data entry, and completes forms requiring standard information. • Performs other...