Harris Companies
Upper Marlboro, MD, USA
Harris Companies Title: IT Support Specialist Job Category: Information Technology Requisition Number: ITSUP002668 Full Time Upper Marlboro, MD 20772, USA Job Details Description Your role as a IT Support Specialist As an IT Support Specialist, you will provide company-wide virtual and in-person technical assistance regarding computer systems, software and peripherals throughout the organization. This includes evaluating the user’s request, quickly determining the appropriate resolution/escalation, communicating the resolution/escalation to the user, and fully documenting the process from the inception through closure and subsequent follow-up as consistent with Harris’s support service level standards. Troubleshooting and Support Receives, responds to and monitors status of requests for technical assistance; updates ticketing system to reflect activities performed and status of request to ensure timely completion of work order in accordance with established...