$81,034 - $101,293 yearly
Michigan Farm Bureau
Lansing, MI
Supervisor, Operational Support US-MI-Lansing Job ID: 2026-8684 # of Openings: 1 Category: Customer Service/Support Farm Bureau Center Overview Supervisor, Operational Support Objective To lead operational support functions, cross-functional strategic initiatives, and project coordination activities that support the overall success of the Property/Casualty Customer Service (PCCS) organization. This role oversees a team of Support Analysts and serves as a key liaison between Customer Service, Information Technology, Product Owners, and other business partners to ensure operational and technical excellence, process consistency, issue resolution, and successful execution of customer service-related initiatives. To provide leadership and oversight for complex escalations, regulatory response processes, operational workflows, project resource prioritization, knowledge management, and continuous improvement efforts. To support strategic planning and...