Zendesk
Remote
Location: Remote, Florida, United States of America | Austin, Texas, United States of America | San Francisco, California, United States of America Requisition ID: R33776 Position_Type: Full time Job Description Role Summary The Principal Customer Experience is responsible for identifying, designing, and operationalizing AI-driven improvements that materially increase Customer Success Manager productivity, reduce administrative overhead, and unlock more high-value customer engagement. This role leads a global, cross-functional program that leverages existing systems, data, and emerging AI capabilities to rapidly experiment, validate, and scale solutions that improve how Customer Success delivers value. This role acts as a strategic partner to Customer Success leadership, Product Operations, Data & Analytics, and Technology teams to embed intelligent workflows, insights, and automation into daily CS execution. This is a high-impact transformation role...