Harris Companies
Saint Paul, MN, USA
Harris Companies Title: IT Support Specialist II Job Category: Information Technology Requisition Number: ITSUP002854 Full Time St Paul, MN 55102, USA Job Details Description The purpose of your role as an IT Support Specialist As an IT Support Specialist, you will provide company-wide virtual and in-person technical assistance regarding computer systems, software and peripherals throughout the organization. This includes evaluating the user’s request, quickly determining the appropriate resolution/escalation, communicating the resolution/escalation to the user, and fully documenting the process from the inception through closure and subsequent follow-up as consistent with Harris’s support service level standards. Troubleshooting and Support Receives, responds to and monitors status of requests for technical assistance; updates ticketing system to reflect activities performed and status of request to ensure timely completion of work order in accordance...