River City Bank
Sacramento, CA, USA
River City Bank Sacramento, CA Description:
The Lead Bank Teller is responsible for enhancing the customer experience through highly accurate transaction processing while knowledgeably and courteously answering customer questions regarding banking services. Follows bank policies and procedures and adheres to applicable government regulations. Performs a variety of account maintenance duties including new account opening. Balances each day’s transactions and verifies cash totals. Essential Functions 1. Customer Service Provides excellent customer service by handling customer requests competently and courteously including prompt acknowledgment of every customer. Understands the Bank’s product and service offerings and identifies customer financial needs and offers solutions by engaging the customer in an appropriate conversation and establishing rapport. Resolves customer questions and/or problems by making observations, listening and asking questions. Refers the...