Cathay Bank
Los Angeles, CA
GENERAL SUMMARY The VP, Commercial Banking Client Services Sr Operations Manager is responsible for the overall operational integrity of the commercial banking offices, managing and meeting strict regulatory reporting guidelines, providing exceptional internal and external client service, and is critical to enhancing the overall client experience at Cathay Bank for our commercial banking and assigned clients. DIRECT REPORTS The incumbent may have one or more direct report Client Service Manager(s) or Officer(s). ESSENTIAL FUNCTIONS Directly responsible for operational excellence and due diligence for all commercial banking offices. Oversee all operational issues for Commercial Branches and Specialty Deposit products. Coordinate the implementation of specialty products and services. Support the Operations Manager with resolving client concerns, assist team members, and appropriately escalate complex or sensitive matters to senior management. Audits the timely completion of all...