KEMBA Financial Credit Union
Columbus, OH, USA
Title: Member Services Representative II
Reports to: Branch Manager
Supervises: None
Status: Non-Exempt
Objective
The Member Services Representative is a results-driven position responsible for performing a broad variety of Member focused sales and service-related activities that helps enrich the financial lives of our member. This high-contact sales position requires the ability to deal effectively with Members and other KEMBA Associates in person, by telephone and in writing.
Duties and Responsibilities
Assumes responsibility for the effective and professional performance of Member sales and service-related functions:
Recommends products and services that assists in meeting Member's financial needs
Resolves Member issues through listening, problem solving, and offering solutions
Meets or exceeds all sales, service and productivity goals established for this position
Answers and responds to Member inquiries and questions
Performs file...