PlanSource
Orlando, FL
Summary:
Join Us at PlanSource: Your Exciting Career Awaits! At PlanSource, a leading cloud-based provider of benefits administration technology and services, we are on a mission to simplify how people choose, use, and manage benefits through cutting-edge, AI-powered experiences. This is an incredible time to launch your career with us! The Customer Support Analyst provides support to brokers and employers using the PlanSource platform, with a primary focus on the Affordable Care Act (ACA) product. As part of the Client Support Services team, this role delivers Tier 2 help desk support and works closely with Tier 2 Support, Client Support, Account Managers, Implementation Project Managers, and other internal teams to ensure client expectations are continually met or exceeded. This position identifies client needs, troubleshoots complex issues, consults on product functionality, and completes configuration and data tasks involving ACA and benefits administration....