Cathay Bank
Los Angeles, CA
GENERAL SUMMARY
The Senior Treasury Management Call Center Specialist serves as a senior subject matter expert for Treasury Management products and Commercial Online Banking services. This position is responsible for providing advanced support to internal and external clients, resolving complex service and operational issues, supporting strategic initiatives, and ensuring the successful delivery of Treasury Management services.
The Senior Specialist acts as the primary escalation point for complex client inquiries and technical support issues involving Treasury Management products, Commercial Online Banking, ACH, Positive Pay, Wire Transfers, Account Reconciliation, Remote Deposit Capture, Lockbox, and Cash Management services. This individual works closely with Relationship Managers, Treasury Management Officers, Deposit Operations, Information Technology, Accounting, vendors, and other business units to deliver superior client service and operational excellence.
The...