Maps Credit Union
Salem, OR
Maps Credit Union Description:
Maps Credit Union seeks a full-time Contact Center Officer to provide exceptional service and information to members regarding Credit Union products or services, member transactions, and account inquiries. This position is in a call-center environment. Key Responsibilities include: In a call center environment, provide service to personal and business members by opening, setting up and performing maintenance on the following types of accounts or services: savings, checking, certificate and loan accounts, online banking, debit cards, direct deposit, and automatic transfers. Assist with transactions and inquiries on accounts via member-initiated phone calls, emails, online banking messages and chat with efficiency and accuracy. Answer member questions and solve problems regarding all accounts and statements. With an advanced knowledge of Maps’ products/services, conducts needs-based conversations with current and potential members in...