Prudential Ins Co of America
Jacksonville, FL, USA
Job Classification: Operations - Insurance Operations Prudential is bringing inbound customer and financial advisor call servicing in house for a block of EWRS business previously supported by a third party provider. The EWRS Customer Service Professional is responsible for handling inbound phone calls, resolving requests at the point of call when possible, and supporting ongoing improvements to call handling and servicing efficiency. The EWRS team is seeking professionals who are comfortable in a phone based service role and ready to take ownership of inbound customer and advisor interactions. This role supports a fast paced servicing environment and plays an important part in building a new in house service model for EWRS legacy products. The current employee work arrangement for this position is Fully Virtual. While this position does not require your on-site presence on a regular basis, depending on business preferences, there may be occasions where you are required to be...