2 director of product management jobs found

At Blue, we discover pathways to realize your possibilities! Our Sr. Member Relationship Officer - Contact Center is responsible for leading, developing, and directing efforts to build and strengthen relationships with current members and prospects within our communities. This position is accountable for designing robust member experiences and engagement by delivering appropriate banking solutions, supporting needs of the member base. Accountable for building and maintaining a diversified base, representative of multiple member segments, driving wallet share through proactive inbound and outbound efforts. The Relationship Banker ensures quality member experience through our service delivery. Major Duties and Responsibilities Leads and proactively engages with existing members and prospects by providing needs-based assessments to grow loyalty and identify immediate/future opportunities. Acquires and expands share of wallet for multiple client segments through needs...

At Blue, we discover pathways to realize your possibilities. Our Contact Center Member Relationship Officer (Banker) is responsible for leading and directing efforts to build and strengthen relationships with current members and prospects within our communities and assisting members through electronic channels. This position is accountable for designing robust member experiences and engagement by delivering appropriate service solutions, while supporting needs of the member base. Accountable for improving wallet share through proactive inbound and outbound efforts, and ensuring a quality member experience through our service delivery. This position is primarily responsible for handling service requests, balancing problem resolution inquiries, and supporting online and mobile banking, member escalations, and any outage issues. Strong support required for secure messaging, chat, and text banking along with providing guidance for online services and functions. Major...