iTech AG
Arlington, VA, USA
OVERVIEW iTech AG is seeking a Business Analyst with 3–5 years of experience within the ServiceNow ecosystem to support the design, delivery, and optimization of ServiceNow solutions. The ideal candidate will act as a bridge between business stakeholders and technical teams, translating requirements into well-defined user stories and ensuring successful Agile delivery. This role requires hands-on experience working within ServiceNow implementations and enhancements, with a strong understanding of platform capabilities and Agile delivery methodologies. ROLES AND RESPONSIBILITIES Engage with stakeholders to gather, document, and validate business requirements Translate business needs into clear, structured user stories with acceptance criteria Conduct process analysis and identify improvement opportunities Facilitate workshops, discovery sessions, and backlog grooming sessions Document functional requirements, process flows, and use cases Analyze and...