Gregory Poole Equipment Company
Raleigh, NC, USA
PRIMARY FUNCTION: Responsible for providing customer support through the performance of on-site installations, diagnosis, troubleshooting, service, and repair of on-machine control systems. DIMENSIONS: ESSENTIAL DUTIES: Install Trimble 2D and 3D machine control systems and telematics hardware on Cat and non-Cat branded machines and the professional installation of Cat AccuGrade systems on Cat machines. Deliver quality technical assistance on time and ensure customer satisfaction Be the primary resource in providing on-machine installation, maintenance and on-machine training on construction heavy civil construction technology at the customer's site Ensure the operational quality of the system by documenting post-installation tests Provide on-site troubleshooting as requested by the sales and technical support organizations Provide high-level operator training to end-users Ensure that installation, training and other work necessary is...