Overhead Door Corporation
Lewisville, TX, USA
The Technical Service Customer Care Representative I, provides entry-level technical support for products manufactured by Overhead Door Corp./ Wayne Dalton. This role is the first point of contact for customers/ installers needing assistance with basic product/ installation questions or product/ installation troubleshooting. Works closely with more experienced team members to develop product knowledge and troubleshooting skills.• A minimum of 0-2 years of work experience required. • High school diploma or GED required; technical coursework is a plus. • Willingness to learn and grow product lines and technical skills. • Basic computer skills and CRM usage. • Proficient with technical documentation and product specs. • Ability to read schematics, installation diagrams, and wiring instructions. • Strong communication (written and verbal) skills and ability to effectively troubleshoot. • Strong customer service and conflict resolution skills in high-pressure...