Orkin, LLC
Atlanta, GA
Are you ready for your next challenge? We are seeking top talent to join the National Accounts department!
Job Overview
The Vendor Engagement Analyst ensures customer satisfaction by addressing quality, cost, and delivery speed in line with service level agreements (SLAs). This role is essential in developing performance rating systems for Pest Control Third-Party Vendors, focusing on efficiency and sustainability to enhance overall customer satisfaction.
Responsibilities
You Will...
Collaborate with National Accounts Customers' third-party vendors to coordinate pest control services using proprietary application systems. Analyze each system to identify customer and branch trends.
Audit, accept, or reject account changes submitted by field personnel, National Accounts sales teams, Orkin franchises, Rollins brands, and subcontractors. Serve as an active liaison among these teams.
Generate and analyze daily reports to:...