2 support analyst jobs found

JOB DESCRIPTION Chubb's North America Contact Center Shared Services group directly supports insurance operations programs impacting both Clients and Agents across Chubb's North America business divisions. The group is primarily responsible for enabling key initiatives across various departments with a focus on delivering first class customer experience and exceptional operational service. Additional responsibilities include enabling, advising, and assisting operations reporting and analytics teams when to utilize contact center data to drive efficiencies, improve customer experience, and consistently monitor performance, as well as the management of large-scale technology and operational projects involving the Contact Center platform. The team collaborates with Business, Technology and Trading Partner stakeholders to define, analyze, and deliver strategic Technology and Operational processes. Job Description: North America Contact Center Shared Services is seeking a...

The Sr. Director of FP&A for Public Safety provides strategic financial leadership across several complex lines of business, including VINE, Incarceration Intelligence, Justice Intelligence, and Compliance. This role is a critical strategic business partner tasked with using data and insights to unlock growth, identify new product opportunities, and improve operational processes. Beyond core finance, this leader acts as a bridge to the sales organization, using predictive analytics and pipeline data to manage the business and set accurate revenue forecasts. The ideal candidate is a process-oriented self-starter who leverages AI tools to enhance financial modeling and drive efficiency across the enterprise. This role requires being in the office 3 days/week on Tues - Thurs. This position does not offer immigration sponsorship (current or future) including F-1 STEM OPT extension support. What You'll Do Strategic Business Partnership: Act as a primary...