Hugh Chatham Memorial Hospital
Charlotte, NC
Department: 11604 Enterprise Corporate - Language Services Status: Full time Benefits Eligible: Yes Hou rs Per Week: 40 Schedule Details/Additional Information: Remote Supporting Language Access Enterprise Standard business hours: Monday-Friday 8am-5pm, occasional weekends or travel. Pay Range: $59.00 - $88.50 Major Responsibilities: Lead Command Center / Control Tower operations and client services across all enterprise regions. Oversee the Manager, LS Teammate Ops & Interpreter Scheduling and Manager, Dispatch, Appointment Scheduling, Ops Workflows & Processes. Develop and manage 3-4 managers through coaching, mentoring, performance management, and succession planning. Drive command center KPIs and SLAs including response times, fill rates, and service level compliance. Coordinate multi-state virtual operations for...