Cook Inc - Bloomington
Bloomington, IN, USA
Director, Global IT Service Management Requisition ID 2026-18241 Posting Date 18 hours ago (3/24/2026 11:49 PM) Job Location(s) Bloomington IN United States Job Locations US-IN-Bloomington Position Type Full Time Company Cook Inc - Bloomington Category Information Technology Overview The Director, Global IT Service Management is responsible for ensuring that IT services are delivered effectively, efficiently, and in alignment with business needs. This role blends leadership, process optimization, and customer-centric thinking to elevate the quality and reliability of IT operations. Key responsibilities include leading teams, overseeing ITIL-based frameworks like incident, problem, and change management, establishing performance metrics, managing service delivery, and driving continuous improvement initiatives. This role also involves developing a service catalog, ensuring service level agreements (SLAs) are met, and collaborating with stakeholders to...