$125,000 - $165,000 yearly
ComTec Solutions
Richardson, TX
Description:
Department: Management Billable Hours Goal: N/A Position Type: Full Time Travel Required: Minimal as needed JOB SUMMARY: The Director of Managed Services (MSP) is responsible for leading ComTec Solutions' customer-facing Managed IT Services organization, including service delivery, technical operations, customer satisfaction, team performance, and departmental results. This position leads a team of IT professionals responsible for supporting multiple external customers in a Managed Service Provider (MSP) environment. The Director is accountable for developing the team, improving operational performance, maintaining high levels of customer satisfaction, managing service delivery metrics, and ensuring the department can effectively scale as the business grows. The Director works closely with company leadership, Sales, and other departments to ensure ComTec delivers consistent, high-quality managed IT services while identifying opportunities to improve...