University Hospital
Newark, NJ, USA
Overview
About the Role The Assistant Director of Enviornmental Services Supervises housekeeping activities for facilities at University Hospital during assigned shift. Supervises the usage of materials and maintains approved methods for infection control.
Responsibilities
What You’ll Do Processes are patient-centered; actively creates a friendly, welcoming, and safe environment for UH customers, drives collaboration with leadership (including physicians), and responds to patient needs, concerns, and complaints within 24–48 hours. Displays a “can-do” attitude across departments, monitors and analyzes patient satisfaction data, takes corrective actions, and acts as a role model for Service Excellence while maintaining composure in stressful situations. Ensures respect for patient rights and commitment to the uniqueness of each individual; customer service scores meet or exceed targets. Available for flexible shifts...