Altera Digital Health Inc.
Jefferson City, MO
Overview Altera Digital Health is seeking a transformative leader to serve as our Director of AI Support Transformation & ServiceNow. In this role, you will guide the enterprise-wide evolution of our support operations by leveraging AI, automation, and the full power of the ServiceNow platform. Your mission is to redesign how we deliver support, creating measurable improvements in case resolution, customer experience, and operational efficiency. You will lead an established ServiceNow team, guiding the strategy and roadmap to move our AI capabilities from concept to production. This is a key leadership role focused on driving meaningful change and delivering exceptional value to our clients and internal teams. Key Responsibilities Develop and execute the enterprise roadmap for AI-assisted and automated customer support. Guide the ServiceNow platform strategy, overseeing operations, upgrades, integrations, and reporting to ensure stability and business value....