Alliance Health
Morrisville, NC, USA
The Supervisor I-Member & Recipient Services is responsible for the day-to-day management of staff, overseeing performance and providing supervision and problem-solving assistance to Call Center staff. Responsibilities include but are not limited to maintaining service coverage without gaps, training, data integrity, computer support, problem-solving, development of procedures and participation in hiring, onboarding, and line-specific coverage.
This position is full-time remote. Selected candidate must reside in North Carolina. Some travel for onsite meetings to the Home office may be required.
Responsibilities & Duties
Manage Call Center Services
Assure Screening, Triage and Referral function is in accordance with DHHS contracts, Federal and State requirements
Provide procedural staffing of cases in real-time throughout the Call Center workday
Provide procedural and telephonic support during line-specific operational hours
Enforce Call Center...