Alliance Health
Morrisville, NC
The Senior Vice President of Member Experience serves as Alliance's senior leader for enterprise member experience strategy, governance, measurement, and transformation. This position is responsible for ensuring the voice of the member informs organizational strategy, culture, policy development, and service design while partnering with operational leaders to improve satisfaction, engagement, access, equity, and member outcomes across the organization.
Reporting to the Chief Operating Officer, this role partners across operational, clinical, quality, provider, technology, communications, and community-based functions to ensure the member voice is embedded in organizational decision-making, drive continuous improvement in member outcomes, and strengthen member trust, engagement, satisfaction, and access to services.
This is a full-time hybrid opportunity. The selected candidate must reside in North Carolina and report to the Home office is Morrisville, NC 1-2 days per...