Allscripts
Raleigh, NC
VP, Provider Operations, Digital Client Success, and Experience Location: Remote - US Position Type: Full time Requisition ID: JR11052 Description Optimize Customer Experience Streamline customer interactions and measurably improve satisfaction across the ambulatory base — from single-provider practices to multi-site groups. Integrate customer insight into the systems and tools customer-facing teams use, so that insight changes behavior rather than sitting in a dashboard. Own the escalation path for at-risk accounts, partnering with Success and Support on save plans and root-cause remediation. Customer Content & Education Lead the Customer Content & Education team in producing clinically credible product documentation, help center articles, video content, and customer certification programs. Build reusable, modular content that AI models can ingest to strengthen self-service for customers and internal teams. Ensure content reflects real...