Interra Credit Union
Goshen, IN, USA
WHAT YOU WILL DO EVERYDAY
As the Member Experience Strategy Lead, you are responsible for leading Interra’s enterprise-wide approach to understanding, measuring, and improving member experience. This role serves as the center of excellence for member feedback, experience analytics, and insight generation, ensuring the organization confidently leverages data, technology, and vendor partnerships to translate member voice into measurable business impact.
Reporting directly to the Chief Member Experience Officer (CMXO), you will own the systems, tools, and methodologies used to capture and interpret member feedback across all channels. You will partner closely with business line leaders to connect experience insights to operational performance, service design, and strategic priorities—supporting informed decision-making across the organization.
Direct Report: Member Relations Specialist(s), and Team Leader
HOW YOU WILL MAKE AN IMPACT
20%...