Go METRO
Cincinnati, OH, USA
Go METRO Operations Manager of ADA and Accessible Services Metro is seeking an Operations Manager of ADA and Accessible Services to serve as Manager for Metro's Paratransit Operation, Access and Metro Now. Plan, direct, and coordinate transportation operations and activities. Assist Director in managing capital and operating budgets.
ESSENTIAL FUNCTIONS
Manage the day-to-day operations of the paratransit and demand response services by monitoring performance of key performance indicators (KPI), employees, and customer satisfaction.
Effectively communicate and work with staff, customers, and other Metro departments in understanding and effecting the goals, expectations, and needs of the paratransit operation.
Supervise, support and manage staff, arrange for training to be provided, evaluate employees' job performance and conformance to policies and procedures, and recommend appropriate personnel action.
Manage direct reports, including monitoring...