$317,000 - $475,000 yearly
Zendesk
Austin, TX
Location: Austin, Texas, United States of America | Remote, Nevada, United States of America | Remote, Washington, United States of America | Remote, California, United States of America | Remote, Texas, United States of America Requisition ID: R35696 Position_Type: Full time Job Description Director, Contact Center Platform Architecture At Zendesk, we’re on a mission to power exceptional service for every person on the planet. We’re looking for a technically credible leader to build and lead our global contact center, center of excellence solutions architecture team focused on customer experience, cloud contact centres, and AI. This is a hands-on management role. You’ll grow a globally distributed team while shaping technical strategy and engaging directly with enterprise customers, senior executives, and the wider industry. You’ll help customers solve complex contact-centre challenges and bring teams across Zendesk and our partner ecosystem together...