Heartland Technology Group
Springfield, MO, USA
Heartland Technology Group Description:
Position Summary: This position provides a wide range of IT services from desktop & application support to basic administrative duties for servers, networking, and firewall equipment. This position is part of our managed services team and provides critical IT support for multiple Heartland customers. The ideal candidate will bring a good blend of technical and customer services skills to this fast-paced environment. Roles and Responsibilities/ Essential Functions: Respond to auto generated ticket alerts both critical and non-critical. Monitor and work tickets in ticket system for client submitted requests. Acknowledge and respond to tickets based on Managed Services SLA. Be part of a phone call queue for client call in requests. Review monthly client reports and provide resolutions solutions based on generated reports. Escalate tickets to internal departments and clients IT departments. Perform proactive maintenance...