Lonza Biologics, Inc.
Greenwood, MS
As a Senior Quality Engineer, you will play a critical role in driving customer satisfaction, product quality, and continuous improvement across our manufacturing operations. Working closely with customers and cross-functional teams, you will lead quality investigations, support compliance initiatives, and leverage Voice of the Customer (VOC) insights to enhance products, processes, and the overall customer experience. In this highly visible role, you will serve as a trusted quality partner, helping to ensure regulatory compliance, resolve complex quality issues, and drive sustainable improvements that support both business objectives and customer expectations. What Will You Do Lead customer complaint investigations, root cause analyses, and corrective action processes, ensuring timely resolution and effective communication with customers and internal stakeholders. Drive customer experience improvement through analysis of customer...