Heartland Technology Group
Omaha, NE
Heartland Technology Group Description:
Position Summary: This role serves as a high-level technical escalation point within the service delivery organization. This role is responsible for diagnosing and resolving the most complex technical challenges, leading advanced project initiatives, and ensuring the stability, security, and optimal performance of client environments. This role collaborates closely with Tier 1 and Tier 2 teams, providing mentorship, developing documentation, and offering strategic guidance to continually elevate service quality. This position may specialize in networking, systems engineering, or a hybrid of both disciplines. Roles and Responsibilities/Essential Functions: Serve as the high-level escalation point for complex incidents, service requests, and problem management. Troubleshoot and resolve advanced issues across servers, networks, cloud platforms, and/or security systems. Perform deep-dive root cause analysis and implement long-term...