$115,000 - $130,000 yearly
NWN
Boston, MA
Senior Engineer - Genesys Cloud US-MA-Boston Job ID: 2026-7288 Type: Regular Full-Time # of Openings: 1 Category: CUSTOMER SUCCESS Remote - United States Responsibilities The Senior Engineer – Genesys Cloud is responsible for the design, configuration, implementation, and support of Genesys Cloud contact center solutions. This role provides advanced technical expertise across telephony, routing, integrations, and platform administration. The Senior Engineer works closely with architects, project managers, and customer stakeholders to ensure highquality delivery, system stability, and alignment with business requirements. The Senior Engineer plays a key role in ensuring the successful deployment and ongoing performance of Genesys Cloud solutions. This position directly contributes to customer satisfaction, operational efficiency, and the overall success of cloud transformation initiatives. Configure and implement Genesys Cloud features including voice,...