CommIT Enterprises
North Charleston, SC, USA
CommIT Enterprises Support Team Lead US-SC-North Charleston ID 2026-1265 Category Engineering Position Type Regular Full-Time Overview CommIT Enterprises, Inc. is seeking a highly skilled Support Team Lead. The ePS Support Team Lead is a senior technical leadership role responsible for the day-to-day oversight, performance, and customer engagement of the ePS Support Team. This individual serves as the primary operational and escalation interface between the ePS customer and internal technical teams, ensuring service delivery excellence, customer satisfaction, and adherence to ITIL-aligned service management practices. This role requires a rare combination of strong customer-facing skills, proven service desk or Agile leadership experience, and hands-on technical expertise. The ePS customer environment is high-demand and mission-critical; therefore, the Team Lead must be capable of de-escalating dissatisfied stakeholders while maintaining technical...