NWN
Boston, MA
Customer Success Center Engineer US-MA-Boston Job ID: 2026-7218 Type: Regular Full-Time # of Openings: 1 Category: CUSTOMER SUCCESS Remote - United States Responsibilities NWN is looking for several Customer Success Center Engineers to join our team. These roles are full time with full benefits; great communication skills, along with reliable internet, are required!! The Customer Success Center Engineer role provides multi-faceted support to NWN Customer Success Center clients/end users in an Information Technology Service Desk capacity. The role is primarily responsible for intake of customer issues/problems through a variety of channels, which include phone, e-mail, NWN's EMP web portal and chat. These issues/problems include a variety of desktop technologies including hardware, operating systems, printing, applications and VPN technologies. This role is focused on rapid response to outages, intake, case/incident creation and first call resolution thereby...