University of South Florida
Tampa, FL, USA
The Team Manager of Advising supervises a team of Financial Aid Advisors and is responsible for ensuring consistent, high-quality advising services to students and families. This position manages day-to-day operations of the advising team, oversees workflow and productivity, and provides resolution for escalated student concerns. The Team Manager ensures that required reports are completed, documents are imaged and linked accurately, and that staff adhere to compliance, customer service, and productivity standards. This role requires strong leadership, regulatory knowledge, and the ability to coach and develop staff in a fast-paced, high-volume environment. Minimum Qualifications: Bachelor's degree in a relevant field. Experience in financial aid, student advising, or related higher education services. Strong leadership and supervisory skills. Excellent customer service, problem-solving, and communication abilities. Preferred Qualifications: Master's degree in a relevant field....