STULZ Air Technology Systems, Inc.
Frederick, MD
Summary: Under the direction of the Tech Support Supervisor, must be involved in continuous training to become technically abreast of all the company's product lines. Able to offer technical assistance, via a telephone or e-mail from the corporate office in Frederick, Maryland. Must minimize back charges against the company while maintaining a good relationship with the customer. When needed, must be able to test equipment Applicant must promote a congenial and professional atmosphere when dealing with sales representatives, other team members, customers, and vendors. Essential Duties and Responsibilities: Provide technical support for the product line assigned Research jobs for component information and proper application in the field. Identify problems in-house and give recommendations to Quality Assurance to ensure proper product use and application Minimize costs to the company from service and warranty transactions Document all transactions in regard to...