County of Riverside
Riverside, CA, USA
The County of Riverside's Information Technology Department is currently seeking a paid intern. The candidate will report to the IT Manager in the Customer Services Division. The in-person student internship position is based in Riverside County and offers a flexible work week consisting of up to 30 hours per week, with flexibility granted around academic obligations. The selected candidate can anticipate the internship to be 8-10 weeks in length.Under supervision, assists and participates in the work performed by employees of a specific profession; Through participation, receive supervised work experience in a specific professional vocation, and performs other related duties as required. The intern will be responsible for, but not limited to: Analyze helpdesk and call center processes for efficiency and customer experience. Research innovative solutions and emerging technologies. Assist with ticket triage, escalation, and resolution support. Help manage inventory and...