Etna Shared Services
Grand Rapids, MI
Position Summary The Credits Associate inspects, verifies, restocks, and processes customer-returned materials accurately and efficiently. This position works closely with customers, sales, customer service, warehouse teams, and the Returns Administrator to ensure returns and credits are processed promptly while maintaining inventory accuracy and delivering excellent customer experience. Typical Responsibilities Provide a positive customer experience by meeting or exceeding customer expectations. Inspect, verify, restock, and process customer-returned materials. Create and invoice customer credits accurately and promptly. Maintain accurate records and help prevent inventory discrepancies. Use RF scanning, barcode labeling equipment, and receiving documents to maintain inventory accuracy. Learn and navigate the warehouse and yard layout, bin-location system, and Etna’s product inventory. Work with sales representatives, customer service representatives,...