$180,000 - $200,000 yearly
NWN
Boston, MA
Offering Architect US-MA-Boston Job ID: 2026-7208 Type: Regular Full-Time # of Openings: 1 Category: OFFERINGS Remote - United States Responsibilities The CX Offering Architect is responsible for defining, documenting, and evolving standard architectures for NWN’s Customer Experience and Contact Center offerings, including cloud and hybrid CCaaS platforms, AI-powered CX capabilities, digital engagement, analytics, and workforce optimization solutions. This role ensures CX offerings, solution components, and reference architectures align with: • Customer business outcomes • NWN architectural standards • Partner platform capabilities • Scalability, security, and compliance requirements The CX Offering Architect works at the intersection of product management, architecture, presales, delivery, and partners to translate CX strategy into repeatable, sellable, and deliverable services. This role requires building strong relationships with...