6 jobs found

TransCore (TRN), a subsidiary of ST Engineering, is seeking full-time Customer Service Representatives to join our Call Center team in Auburn, Massachusetts. Job Summary: Under the direction of the Customer Communications Supervisors, the Customer Communications Representative is the primary customer service interface for the E-ZPass MA Program. The CSR is responsible for all telephone, e-mail, and chat account maintenance. The CSR determines the accuracy of account information, and ensures all required information is provided for security. The CSR enters information into the database, processes payments, and assists patrons in understanding E-ZPass MA procedures regarding payment options, information changes and Violations enforcement. This responsibility includes ensuring E-ZPass MA patrons' service requirements are protected and accounted for in accordance with TransCore and MassDOT's standards of performance. Shift: Monday - Friday, 10:30AM - 7:00PM All employees...

Account Control Technology Remote Customer Service Rep - Position Starting 1/5/2026 US-AL-Birmingham Job ID: 2025-2550 Type: Full-Time # of Openings: 18 Category: Customer Service/Support Birmingham, AL Overview Candidates hired for work-from-home positions will receive company-issued equipment. Additional details regarding equipment policies and procedures will be provided during the interview and onboarding process.   After the submission of your application, you will receive an email to complete an online/Verint interview.  This online interview must be completed as it takes the place of an in-person/telephone interview.   Work Location: This is a remote/work from home position. Compensation : $15.00/hour Paid Training Start Date : January 5, 2026 Training Hours : Monday - Friday:  9am - 6pm EST (hours may be adjusted) Hours of Operation (following training): Monday - Friday:  Varies between 7am - 7pm EST   Build Your Future! Come...

Job Location (Short): Madison, United States Workplace Type: Hybrid Business Unit: SIG Req Id: 2603 Responsibilities The Customer Support Engineer will support our Public Safety mission-critical software applications and will be the primary liaison between our end users, the North American Hexagon business unit, and our product development organization. They will have a keen understanding of Hexagon’s product offerings, be able to investigate, diagnose, and solve complex technical problems while communicating our value to the Public Safety industry. Some of the responsibilities include the following: Provide high-quality phone, web, and email support focusing on North American Hexagon Customers Perform extensive troubleshooting of key software and hardware components Be able to replicate complex customer issues Conduct customer care review calls to discuss current open issues Work onsite at customer locations 2 days per week (additional days as needed) in the...

Job Location (Short): Madison, United States Workplace Type: Hybrid Business Unit: SIG Req Id: 2604 Responsibilities The Customer Support Engineer will support our Public Safety mission-critical software applications and will be the primary liaison between our end users, the North American Hexagon business unit, and our product development organization. They will have a keen understanding of Hexagon’s product offerings, be able to investigate, diagnose, and solve complex technical problems while communicating our value to the Public Safety industry. Provide high-quality phone, web, and email support focusing on North American Hexagon Customers Perform extensive troubleshooting of key software and hardware components Be able to replicate complex customer issues Conduct customer care review calls to discuss current open issues Work onsite at customer locations 2 days per week (additional days as needed) in the Fort Myers / Lee County, FL area Take ownership of...

About the Role Harris School Solutions is seeking a detail-oriented and customer-focused  NextGen Support Analyst  to join our Support Services team. This role is pivotal in delivering high-quality technical support for our NextGen software solutions, ensuring customer satisfaction, and contributing to continuous process improvement. Key Responsibilities Customer Support:  Respond to support tickets with accuracy and timeliness, resolving technical issues and guiding users through solutions. Technical Troubleshooting:  Assist with diagnosing and resolving software-related problems, escalating complex issues as needed. Documentation:  Maintain and contribute to internal knowledge bases and support documentation to ensure consistent and accurate responses. Customer Engagement:  Communicate effectively with clients to understand their needs, provide updates, and build trust. Training Support:  Participate in onboarding and training sessions for new team members and...

Job Location (Short): Madison, Alabama-USA Workplace Type: Remote Business Unit: ALI-ETQ Req Id: 2584 Responsibilities The Customer Account Executive supports ETQ’s growth by building new customer relationships and growing existing accounts. This role will require someone living in the Mid-Atlantic US area. Manage a territory of named customer accounts to identify and secure additional revenue through green space analysis, platform expansions, and current product add-ons Develop deep customer relationships that span new divisions, departments and/or customer affiliates in order to generate net new business opportunities and achieve sales targets Coordinate with internal stakeholders (Solutions Engineering, Legal, Finance, Product/Engineering, and Customer Success) to create needs-based solutions, navigate the customer buying process, manage customer relationships, and drive sales Own and execute an end-to-end sales process with a focus on sales...