$72,155 - $118,120 yearly
Covenant Transport
Chattanooga, TN, USA
The Operations Manager, Customer Success will directly manage the workload and day-to-day operations of the Customer Success Representatives driving operational excellence with continuous improvement of business processes, supplying superior performance, efficiency, and customer value. Responsible for coaching and teaching staff on objective rules and policies, developing KPI’s and goals for team along with assisting in difficult situations. This role also requires the gathering of data and creating reports for executive management on customer and team performance. Responsibilities Ensure customer operations teams are appropriately staffed (right number of personnel, required skills and relevant experience). Coach and develop all assigned personnel to enable consistently high levels of performance results. Direct and manage the development of structured and disciplined business processes to facilitate consistent high levels of performance (on time service, strong...