6 jobs found

The Brokerage Customer Service Manager is responsible for leading and managing customer service operations to ensure customer commitments are met consistently, efficiently, and in compliance with company standards. This role supervises customer service staff, drives operational performance, resolves complex customer issues, and partners cross-functionally to protect service, productivity, and customer satisfaction Responsibilities Manages customer service staff, including prioritizing and assigning daily work to ensure customer and operational demands are met. Establishes clear performance expectations; monitors results; provides ongoing coaching, feedback, and development support to team members. Manages day-to-day customer service operations, including planning, coordinating, administering, and evaluating workflows, processes, and service standards. Serves as the escalation point for non-routine or complex customer complaints; investigates root causes and coordinates...

Role: Client Success Representative Join our dynamic, fast-paced start-up environment as a Client Success Representative at Alpine. As a team member, you will play a crucial role in assisting employees, employers, and brokers in the day-to-day operations of our third-party administration business. Your contribution will not only impact our clients directly but also play a significant role in our company's growth and evolution. This is an opportunity to be part of an evolving role in a company where your work truly makes a difference. Responsibilities:   Support employers in the day-to-day management of their pre-tax benefit offerings, including contract implementations and renewals. Lead implementation calls for new employer partners to ensure smooth onboarding and understanding of our services. Maintain accurate and detailed records of all clients and activities in our CRM to track and organize our work. Provide exceptional customer service by quickly responding...

The Operations Manager, Customer Success will directly manage the workload and day-to-day operations of the Customer Success Representatives driving operational excellence with continuous improvement of business processes, supplying superior performance, efficiency, and customer value. Responsible for coaching and teaching staff on objective rules and policies, developing KPI’s and goals for team along with assisting in difficult situations. This role also requires the gathering of data and creating reports for executive management on customer and team performance. Responsibilities Ensure customer operations teams are appropriately staffed (right number of personnel, required skills and relevant experience). Coach and develop all assigned personnel to enable consistently high levels of performance results. Direct and manage the development of structured and disciplined business processes to facilitate consistent high levels of performance (on time service, strong...

*The schedules for these roles are: 1 Fri-Sun 0700-1900 & 1 Sat-Mon 0700-1900 * The Extended Coverage Representative supports customers by ensuring the efficient movement of inventory through proactive after-hours logistics support. This role is responsible for managing existing customer accounts, negotiating rates based on market conditions, identifying and resolving shipment issues, and maintaining strong service execution during non-standard business hours. Responsibilities Proactive and diligent execution of on-time tracking and tracing for all shipments in transit. Disseminate relevant and accurate tracking updates to internal team members. Maintain internal and external systems with current shipment details. Communicate load requirements to drivers and carriers to ensure successful execution. ⁠Provide proactive communication when delays or service risks arise. Respond to customer and carrier inquiries regarding shipment status. Conduct driver check calls...

*The schedules for these roles are: 1 Sun-Tues alt Sat 1900-0700 & 1 Wed-Fri alt Sat 1900-0700 & 1 M-F 1700-0200* The Extended Coverage Representative supports customers by ensuring the efficient movement of inventory through proactive after-hours logistics support. This role is responsible for managing existing customer accounts, negotiating rates based on market conditions, identifying and resolving shipment issues, and maintaining strong service execution during non-standard business hours. Responsibilities Proactive and diligent execution of on-time tracking and tracing for all shipments in transit. Disseminate relevant and accurate tracking updates to internal team members. Maintain internal and external systems with current shipment details. Communicate load requirements to drivers and carriers to ensure successful execution. ⁠Provide proactive communication when delays or service risks arise. Respond to customer and carrier inquiries regarding...

The Customer Success Representative ensures exceptional service delivery and operational efficiency by acting as a key liaison between customers and internal teams. This role is responsible for managing customer commitments, optimizing load execution, and maintaining accurate data integrity to support revenue growth and customer satisfaction. Responsibilities Collaborate with Planning, Carrier Sales and Fleet Management to maximize utilization and revenue. Meet specific assigned load count goals to drive company revenue growth. Solicit freight from assigned customer base via phone and email. Monitor and report on customer commitments to ensure commitments are met. Ensure customers with drop pools have sufficient equipment to meet demand. ⁠Monitor and trace shipments to ensure loads are running on schedule. Provide proactive communication in the event a delay occurs that would affect meeting service requirements. Ensure all pertinent load information is gathered and...