2 jobs found

Description: Title: Customer Care Supervisor - Vital Records Pay: $45,000-$55,000 Reports to: General Manager - Vital Records Summary: The Customer Care Supervisor is responsible for leading and developing a high-performing team of call center agents with a strong emphasis of First Contact Resolution. This role is responsible for daily operations, coaching and development, quality assurance, and continuous improvement of processes, technology, and people. The ideal candidate is a driven people leader who can balance real-time execution, first contact resolution, and performance management.  This role will provide direct leadership and support to Customer Care Agents.   Key Responsibilities Operational Excellence Monitor queues, real-time metrics, and agent performance to support service levels and achieve First Contact Resolution of client requests.  Champion a culture of accountability, empathy, and problem-solving within the team. Own escalation handling and ensure...

Description: Title: Customer Care Supervisor - Vital Records Pay: $45,000-$55,000 Reports to: General Manager - Vital Records Summary: The Customer Care Supervisor is responsible for leading and developing a high-performing team of call center agents with a strong emphasis of First Contact Resolution. This role is responsible for daily operations, coaching and development, quality assurance, and continuous improvement of processes, technology, and people. The ideal candidate is a driven people leader who can balance real-time execution, first contact resolution, and performance management.  This role will provide direct leadership and support to Customer Care Agents.   Key Responsibilities Operational Excellence Monitor queues, real-time metrics, and agent performance to support service levels and achieve First Contact Resolution of client requests.  Champion a culture of accountability, empathy, and problem-solving within the team. Own escalation handling and ensure...