4 jobs found

Agency Customer Service Representative/Trainer (Novi, Michigan) US-MI-Novi Job ID: 2026-8595 # of Openings: 2 Category: Customer Service/Support ADO Novi Agent Development Office Overview Agency Customer Service Representative/Trainer (Novi, Michigan) Objective To lead the Field Force to success by providing comprehensive training and customer service support for independent contractor insurance agents to quote, sell, and service clients. To provide operator service during normal business hours by answering and taking ownership of all incoming calls to the Agent Development Office (ADO) in a prompt, professional, and courteous manner. To proactively research and resolve policy issues by assisting agents and customers by phone, in-person, email, daily document listings, and system reports. To oversee daily office operations of the Agent Development Office and policy servicing. To be a multi-line subject matter expert for field staff. To offer training for all...

ADO Field Trainer/Customer Service Representative (Novi) US-MI-Novi Job ID: 2026-8557 # of Openings: 1 Category: Customer Service/Support ADO Novi Agent Development Office Overview Agency Customer Service Representative/Trainer (Novi, Michigan) Objective To lead the Field Force to success by providing comprehensive training and customer service support for independent contractor insurance agents to quote, sell, and service clients. To provide operator service during normal business hours by answering and taking ownership of all incoming calls to the Agent Development Office (ADO) in a prompt, professional, and courteous manner. To proactively research and resolve policy issues by assisting agents and customers by phone, in-person, email, daily document listings, and system reports. To oversee daily office operations of the Agent Development Office and policy servicing. To be a multi-line subject matter expert for field staff. To offer training for all lines...

Associate P/C Customer Service Specialist US-MI-Lansing Job ID: 2026-8705 # of Openings: 5 Category: Customer Service/Support Farm Bureau Center Overview Associate P/C Customer Service Specialist Objective To work as a member of the Property/Casualty (P/C) Customer Service Team to provide exemplary customer experiences to policyholders and over 400 agents and their field office staff in a prompt, professional manner. To address policy and billing-related questions and concerns from internal and external customers on all personal and commercial lines of business via the telephone, e-mail, and website. To follow department standards of metrics tracked to ensure quality service. To preserve the Customer Service relationship, gather information and improve the overall service. Responsibilities Associate P/C Customer Service Specialist Responsibilities Provide timely assistance to existing and potential policyholders, agents, and lienholders by addressing...

ADO Field Trainer/Customer Service Representative US-MI-Grand Rapids Job ID: 2026-8682 # of Openings: 1 Category: Customer Service/Support ADO Cascade Agent Development Office Overview ADO Field Trainer/Customer Service Representative (Grand Rapids, MI) Objective To lead the Field Force to success by providing comprehensive training and customer service support for independent contractor insurance agents to quote, sell, and service clients. To provide operator service during normal business hours by answering and taking ownership of all incoming calls to the Agent Development Office (ADO) in a prompt, professional, and courteous manner. To proactively research and resolve policy issues by assisting agents and customers by phone, in-person, email, daily document listings, and system reports. To oversee daily office operations of the Agent Development Office and policy servicing. To be a multi-line subject matter expert for field staff. To offer training for...