Independence Blue Cross LLC
Newtown Square, PA
The Consultant Service Liaison functions as the primary liaison to consultants/brokers, sales teams, and operational partners to deliver a seamless and consistent account management service experience. Responsibilities: • Role is the service experience liaison to Consultants/Brokers, Sales and Operational teams (focus is on Segment 2) • Responsible for account management and maintenance reports (i.e., dependency listings, medical and Rx impact reports, etc.) related to service issues. • Monitors and tracks overall channel service experience for segment by reviewing reports from ServiceNow, and open items within BCC and CSA teams, etc. • Proactively meets with operational and customer service management to discuss and identify service trends and drive resolutions. Proactively provides and presents service overview reporting and insights. • Participates in customer implementation...