Americold Logistics, LLC.
Atlanta, GA
What You'll Do You will perform activities necessary for effective and efficient collections processing and maintain positive customer relationships. Responsibilities include reviewing customer accounts, resolving billing disputes, managing delinquent items, and preparing documentation related to collections. You will also work with third-party agencies and provide necessary support to facilitate prompt payments. Essential Functions Review customer aging and identify past-due items for collection purposes. Analyze customer accounts and resolve complex billing disputes with assistance from relevant departments. Make collection calls and send communications to delinquent accounts. Prepare documentation for warehouse liens and work with third-party collection agencies as directed. Manage a follow-up system to ensure resolution of all delinquent items according to department goals. Investigate and resolve overpayments and deductions on customer accounts and prepare...