Wilsonart
Abbotsford, WI
Wilsonart Position Title: Customer Service Representative II Description JOB SUMMARY Serves as a resource for customers on validity and availability of orders, special requests, etc. Coordinates with other departments on customer requirements to insure timeliness and customer satisfaction. Assist other Customer Service Reps/Liaisons as needed. Performs other tasks as required. ESSENTI A L DUTIES AND RESPONSIBILITIES Receives and enters orders for customers Responds to customer inquiries regarding inventory availability, validity, and special request items Coordinates with other departments to insure timeliness of production and shipping Communicates estimated production lead times and delivery times to customers Receives discrepancies and requests for credit from customers Checks status of orders and back-orders Works with Material Specification team for parts creation...