ASC Engineered Solutions
Vancouver, WA
Position Title: Customer Service Associate Department: Customer Service Employment Type Full Time Location: Vancouver, WA - Distribution Center Workplace Type: Onsite Reporting To: Terry Sullivan Compensation: $20.00 - $24.00 / hour Customer Service Associate The Customer Service Associate’s (CSA) primary responsibility is to accurately and efficiently process order- related requests received from Customers, Outside Sales, and Customer Service via phone, email, and online platforms. The CSA plays an important role in ensuring that customer requests are handled promptly and accurately within specified service levels to maintain optimal service standards. How You Will Help: Respond promptly and professionally to customer order related inquiries for shipment tracking, packing lists, bill of ladings, and proof of deliveries. Manage order status inquiries, providing timely and accurate information on shipping status and...