Peoples Security Bank & Trust Company
Moosic, PA
Description:
General Responsibilities Responsible for providing end user support and software, hardware, and network assistance; coordinating work within the department, as well as with other departments; reporting pertinent information to the immediate supervisor; responding to inquiries or requests for information. Experience providing technical support for financial institutions is preferred. Eligible candidates must reside within a commutable distance of Moosic, PA. Essential Duties: Provides end user support and software, hardware, and network assistance as follows: Troubleshoots first level of user problems and concerns regarding systems, network, and connectivity issues; researches and resolves issues Documents, creates, and verifies tickets in the Help Desk management software; tracks and monitors problems to ensure timely resolution Interfaces with infrastructure and systems staff Accurately communicates resolution plans, progress, and issues in a...